16 Things You Should Know Before You Book Your Next Business Trip
Now that borders are consistently staying open, regular business travel might be back on your agenda. Frequent flyers and road warriors can easily get tunnel vision - between meetings, hopping on planes and checking in and out of hotels, there’s little time for thinking about the nitty gritty of travelling for work.
And if you’re a valued client of FCBT, then it’s likely you don’t even need to worry about the small details, thanks to the all-encompassing service provided by the FCBT team.
Regardless of how much you travel or call on your dedicated Travel Manager, the wealth of expertise is undeniable. In the interest of helping you understand what they do, how they do it, and how you can get more value, our knowledgeable people share their insiders’ tips and tricks for booking, flying and staying.
“We can book everything for them! From flights to car hire, accommodation to airport transfers and even conferences and events for them or their clients.” Brigid Hourigan, Business Travel Manager, Brisbane
“People think flexible means expensive. It doesn't have to be. Many clients aren't aware of benefits such as fly forward for Virgin Gold and Platinum Members.” Mark Jeffries, Manager, Flight Centre Business Travel South Brisbane
“Consolidation - Allowing the TM to book ALL the travel, even when it’s just accommodation or car hire. Quotes are free so give the TM the opportunity to quote so we can see if we can get it cheaper.” David McLean, Key Account Manager, Melbourne
“Leave your flights for when you have firmed up business plans to save on change costs.” Josh Grocke, Head of Account Management, Flight Centre Business Travel
“Status is everything with airlines. Plan your future travel both for business and leisure when double status offers appear. Your future self in the lounge thanks you.” Mark Jeffries, Manager, Flight Centre Business Travel South Brisbane
“Don't assume there is only one way to get from A to B. Provide us with as much detail as possible regarding why you are travelling and whether you have any firm timings to meet and we will give you flight options to best suit your itinerary. Looking at the bigger picture could save you money and/or travel time if you’re flexible.” Brigid Hourigan, Business Travel Manager, Brisbane
“Avoid the rockstar flights (peak times) where possible. Flying an hour or two earlier or later can save you a lot of money.” Mark Jeffries, Manager, Flight Centre Business Travel South Brisbane
Need help with your Business Travel Arrangements?
Our Travel Managers are dedicated, experienced and knowledgeable. When you work with a Flight Centre Business Travel Manager you’re choosing peace of mind.
“When looking at preferred hotel properties, these must be on the checklist as these top five will impact the overall experience for business travellers:
- Free and reliable wifi
- A work space within the hotel room
- Quick turn around for dry cleaning and laundry services
- In-room dining
- Location, Location, Location”
Josh Grocke, Head of Account Management, Flight Centre Business Travel
“We constantly educate ourselves as individuals and as a team on all things travel. We share knowledge with each other, and we all know about the destinations that our clients travel to, which means that our clients will receive the same great service no matter who helps them. We have either booked it before and have the answer or we will find a way to book it and take all the stress away from the travel booker.” David McLean, Key Account Manager, Melbourne
“That we are experts at business travel. Everyone knows something about booking travel these days but we are the experts with years of experience and connections in the industry that will create savings for your business that you would never know about otherwise.” John Bedikian, Business Development Manager, Sydney
“Annoying is what we do. Clients often say to us that they must be our most annoying customer, but what they find annoying is what we do each and every day for all of our clients. They can spend hours on hold to an airline to make a change, but we can do it in two minutes in our GDS. We love what we do, and because we do it day in and day out, it is fun and easy for us to do.” David McLean, Key Account Manager, Melbourne
Service, Value and Benefits
“We genuinely want to make the travellers and businesses happy – so ask us if there is something you specifically want, to see if it can be done!” Brigid Hourigan, Business Travel Manager, Brisbane
“Not only can we help with every facet of their business travel but we actively want to help! This is important when we charge our booking fees per trip because it improves the value for the company as well as eliminating the extra time associated with booking travel." John Bedikian, Business Development Manager, Sydney
“So many companies are members of business loyalty programs, but have no idea how to work them so miss out on the main benefits of the program. Our TM's make sure all frequent flyer (FF) details are in, all hotel loyalty membership numbers are advised and this allows them to quote with the applicable discounts every time so no savings are ever missed.” David McLean, Key Account Manager, Melbourne
“Locking your accomodation in well in advance over holiday and busy periods can have significant savings.” Josh Grocke, Head of Account Management, Flight Centre Business Travel
“We don't own the product that we sell, we offer a service and we’re transparent with our fees, therefore as much as we would love to, we cannot waive our service fees.” David McLean, Key Account Manager, Melbourne