Which Type Of TMC Is Right For Your Business?
Booking travel at the moment can be quite complicated, especially when you factor in different entry requirements around the world, Covid protocols, duty of care, travel insurance (and what it will and won’t cover), new T&Cs on fares and accommodation, not to mention the management of travel credits.
Little wonder then that more businesses are turning to travel management companies (TMCs) to help support their travellers and manage their travel programs.
Like everything in life however, TMCs come in all shapes and sizes. Some are technology focused and offer online solutions only, some provide a mix of online tools and call-centre style support and then others are omnichannel and come with a raft of integrated apps, plug-ins and online solutions. And then there’s travel providers like Flight Centre Business Travel (FCBT) that focuses on delivering a one-on-one, hyper-personal service. Each have their own advantages and benefits.
So, which do you choose?
Ultimately, says FCBT GM Cameron Harris (pictured below), you need to consider the needs of your business – and those of your travellers.
“Do you like to do things yourself or would you prefer to hand everything over to someone else to worry about?” says Cameron.
“The majority of start-ups and SMEs don’t have a dedicated travel booker on their team. Travel arrangements are tacked onto an admin function – and it can be a time consuming and stressful job for everyone involved,” says Cameron.
“Businesses need to think about what they’d prefer their people spending time on – core business activity or jobs that can cost efficiently be outsourced.”
When it comes to running an SME, there is never enough hours in the day to fit everything in – especially for business travel management.
With this in mind, would you like to be able to:
Hand over the research, booking and travel management to an expert?
Pick up the phone and talk to one person – instead of spending hours online?
Send an email – with the assurance that your travel requests and changes will be instantly attended to?
Form a personal relationship with your travel manager, so that you know your business’s best interests – and your travellers’ preferences – are always top of mind?
Hand over duty of care or travel risk responsibilities with confidence?
Save time on financial admin, recons and reporting?