Trusted On-Tap Advice

Trusted on-tap Travel advice

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As Flight Centre's corporate travel specialists for the Australian SME Market, Flight Centre Business Travel (FCBT) is fortunate enough to have access to our parent company’s dedicated internal COVID travel team. 


Called ‘Marco Polo’ (a nod to the great 13th Century explorer), the new COVID team provides expert and timely COVID-19 advice to our Travel Managers for complex customer enquiries. 

The Marco Polo team and online information hub, source and provide our FCBT Travel Managers access to advice on everything from country-specific entry requirements to COVID regulations, visas, supplier policies and crisis support. 
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“Travel Managers already have years of experience when it comes to handling complicated bookings or troubleshooting complex requests,” said Cameron Harris, National General Manager of Flight Centre Business Travel. “But the post-pandemic climate presents both our team and our customers with a totally new set of challenges.
“Marco Polo consolidates all government, supplier and external travel industry information in one handy online location that our team can tap into to give customers accurate information – quickly.”
As business travel gets back on track, our Ready To Travel Resource Hub & Travel Experts, ensure a stress-free return to travel.
Marco Polo project leader Andrew Whalley said that businesses and travel arrangers were probably visiting three or four different online sites to piece together all the information they needed for one international travel enquiry. “The FCBT team can tap into the latest pre-departure, transit, arrival or departure information in just a few clicks and then pass this on to customers,” said Andrew.
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“During the first week of the internal site going live, FCTG had around 2500 visits from its business travel division. We had around 8000 individual page visits and over 414 live chat enquiries. The most popular page was the traveller checklist and pre-departure information. This demonstrates the level of complexity now facing not only the travel industry but all businesses with a mobile workforce.
“Our customers can have peace of mind that as their travel management specialist, we have excellent resources to draw on to ensure all customers receive accurate and relevant information for a seamless and safe journey – wherever they’re headed.”
Cameron agrees and said that while the travel landscape was more complex, it shouldn’t stop people from travelling.
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“All of Marco Polo’s travel intelligence also feeds into our customer-facing Ready to Travel Resource Hub, which is an invaluable tool for those getting back on the road.
“Our job is to consolidate information and ‘uncomplicate’ the trip planning process for customers. This is exactly what Marco Polo does for our Travel Managers – and the Ready to Travel Resource Hub does for our customers.” 

FCTG is one of the only travel companies in Australia to have the people and technology available to effectively mobilise a resource like this. If for any reason you can’t find what you’re looking for or need advice on your travel requirements – please don’t hesitate to get in touch with your Travel Manager. 


If you’re not a FCBT client call 1300 797 826 to speak to our team today. 

Need help booking your business travel? Our Travel Managers are dedicated, experienced and knowledgeable. When you work with a Flight Centre Business Travel Manager you’re choosing peace of mind.
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