Flight Changes In A Crisis
The Numbers Behind A TMC
Many companies rely on travel to ensure their business functions at its best. From having crucial face to face meetings to visiting customers and suppliers, the need for travel can be essential.
For many businesses, the amount of travel can be consistent; for others, it can fluctuate on a more seasonal or reactive basis. Some companies that travel infrequently chose to book flights themselves online or leave it up to the travellers to book and claim. Whilst quick and convenient at the time, there can be many pitfalls to doing this and not using a professional company which specialises in booking business travel; a travel management company (TMC).
There are many everyday ways that a TMC can support businesses, even smaller ones, from improving costs and increasing efficiency BUT when there is a crisis, especially on an international level, that is when a TMC can really shine a light on their value.
During the recent global spread of the Coronavirus, we saw a record number of countries closing their borders or advising against travel to certain locations. As this multiplied, the number of travellers needing to change itineraries to get home or find flights with alternative carriers increased. With that, the number of flights departing, seats on planes and accessibility to airline’s customer service departments decreased and quickly.
On average, 83.1% of all flights originating in Australia have been changed or cancelled during the Coronavirus pandemic – and with more than 50,000 flights scheduled to depart every week that is a phenomenal amount of bookings to be reaccommodated by travellers and bookers.
WHAT DOES THIS TELL US?
If you had planned to travel during this time or after it may have been extremely difficult if not impossible to complete your trip or get yourself home. If you were the travel booker in your company and you did not use a TMC it may have been incredibly difficult to work out where all your employees were in the world. It may also have been a struggle to try and juggle getting multiple people home or arrange alternative options with minimal resources.
How customers have benefited from using a TMC during the Coronavirus Crisis:
DUTY OF CARE
- easy to locate travellers and bookings, and to identify upcoming plans to be changed
- traveller itineraries are available in one place
TIME SAVINGS THROUGH DIRECT ACCESS
- TMCs have direct access to airline and supplier booking systems
- itinerary changes can be made instantly, which is crucial in emergencies and when availability is limited
- all contact and administration with suppliers is handled for you
- no hold time to contact a TMC
Example: you could be trying to change a flight by calling the airline’s customer service line, however in a week where 75% or more of the flights have been cancelled, you may not be able to get through or could be stuck on hold for several hours.
HUMAN EXPERTISE & UNDERSTANDING
- all amendments handled with experience and expert knowledge
- access to a real person who listens, can interpret situational nuances and make personal recommendations
WANT TO KNOW MORE ABOUT HOW YOUR BUSINESS COULD BENEFIT FROM USING A TMC?
Get in touch with us today.