Accor ALLSAFE Program





When you stay at any Accor hotel around the world, you’ll spot their ALLSAFE label. It’s your guarantee that the hotel group’s hygiene and safety standards not only meet local, regional and global standards – but exceed them.


The initiative, first launched in 2020 in response to the COVID-19 pandemic, was developed in partnership with Bureau Veritas, a world leader in testing, inspections and certification. In August 2021, ALLSAFE was updated to reflect new knowledge around infection prevention and international advancements in health and hygiene practices. Today, all Accor hotels must apply the latest measures and third party experts to ensure each property merits the hard-earned ALLSAFE stamp of approval audit them regularly.


Accor Chief Commercial Officer, Pacific Renae Trimble, says that duty of care for their guests, colleagues, suppliers and partners has always been a priority.

“All our initiatives, from the ALLSAFE Cleanliness and Prevention Label to our support for colleagues and supply partners during COVID-19, with an emphasis on work/life balance and mental wellbeing, have led to a heightened level of trust and confidence in Accor as a leader in duty of care,” Renae said.



As an Accor guest you can rest easy: secure in the knowledge that all their staff have the skills (backed by a comprehensive training program) and experience to keep you safe.

And while certain changes are obvious, including the option for contactless check-in and check-out, many happen behind the scenes, so you can have a worry-free, relaxing and oh so comfortable stay.


The ALLSAFE measures include:

Hotel Check In



  • Online check-in
  • Temperature checks and sanitation
  • Helpful, easy-to-follow health & safety guidelines
  • Guest hygiene packs with individual sanitiser, wipes and masks
  • Clear signage to advise guests of safety measures in place
Hotel Housekeeping


Bedrooms & Housekeeping

  • Enhanced in-room cleaning program using hospital-grade cleaning materials
  • Regular deep cleaning of upholstery and carpets
  • All bedding washed and treated at high temperatures
Hotel Public Areas


Public Areas

  • Frequent disinfection of high-touch surfaces
  • Frequent cleaning of lifts, lounges, restrooms and other critical points of contact
  • Government-specified social distancing measures
Hotel Restaurant


Food & Beverage

  • Enhanced staff training on awareness and cleanliness procedures
  • Social distancing, including table spacing and capacity limits
  • All employees wear masks and gloves in the kitchens
  • New procedures for buffet service
  • If required, restaurant service replaced with room service with no upcharge
Hotel Medical Consult


Global Medical Support

  • Free access to medical teleconsultations through Accor’s innovative partnership with AXA, a global leader in insurance
  • Easy access to healthcare professionals and doctors if needed
  • Appropriate medical support (in a wide range of languages and fields of specialty) for all guests across the 5,200 Accor hotels worldwide.
Hotel Check Out



  • Contactless check-out and touch-free payment solutions

Welcoming, safeguarding and taking care of others remains at the heart of everything Accor does.


You’ll experience it first-hand through their warm and wonderful service; their willingness to answer any questions or address your concerns (including a dedicated guest hotline); and their unfaltering commitment to health and hygiene – front of house and behind every aspect of your stay. Leaving you to check-in with confidence.

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