Paul Cotto

What I Love about my job: The people that I work with and our customers. I've worked for Flight Centre for 19 years, and my customers really appreciate the service, experience and reliability I strive to provide every time.

Top business travel tip: To get the most out of your airline loyalty program, try to stick with one airline primarily. Try and build up the points and status credits on that program to get the most from the benefits.

Favourite city and why: I have a lot of favourites, but I'd say Honolulu tops it. It's the best of America, plus you get beautiful location - it’s the perfect holiday!