4D Chain Hotel Guest Health Strategies Report

Chain Hotel Guest Health Strategies Report

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To help our customers make an informed choice when it comes to accommodation, Flight Centre Travel Group and 4th Dimension Business Travel Consulting (4D) have created a report that documents cleaning and safety protocols being implemented at our hotel partners, including all SmartSTAY hotels.

Supplier partnerships - working together for you   

During COVID-19 we’ve been working closely with our hotel providers to ensure that they are keeping the health and safety of their guests at the forefront. All hotels in our SmartSTAY program are implementing cleaning and safety protocols, and working with organisations to certify that all of their hotels meet the requirements.

While the risk of contracting COVID-19 in some regions remains low, our SmartSTAY providers are working with the latest advice from medical authorities, as well as the World Health Organisation (WHO), regarding preventative and precautionary measures.

Some of these measures include:

  • Enhanced cleaning and hygiene practices in all areas of the hotel.

  • Increased frequency and cleaning protocols of high traffic areas.

  • Social distancing measures in foyers, lifts and other common areas.

  • Contactless check-in/check-out.

  • Pre-packaged breakfast items vs buffet.

  • Personal protective equipment for all hotel staff.

You can view these measures and much more in 4D's comprehensive report, available below. 

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